Privacy Policy

Information We Collect

We collect personal information only when you voluntarily provide it to us through our contact form, WhatsApp, phone calls, or in-person visits. The information we may collect includes:

• Full Name — to address you properly in our communication.
• Phone Number — to call or WhatsApp you with guidance and updates.
• Email Address — if provided, for written correspondence.
• Course or Service Interest — to understand what guidance you need.
• Academic Details — marks, scores, or category (if shared voluntarily for better guidance).
• Location / City — to understand your geographic preferences for college selection.

We do not collect sensitive financial data, Aadhaar numbers, or any form of ID documentation through this website.

How We Use Your Information

The information you provide is used solely for the purpose of delivering our education guidance services:

• To respond to your admission or counseling enquiry promptly.
• To match you with colleges and courses suited to your eligibility and goals.
• To send relevant admission alerts, counseling reminders, or follow-up communications.
• To prepare application documents or letters on your behalf (with your consent).
• To improve our services based on aggregate feedback and trends.

We will never use your information for cold marketing, spam, or unrelated promotional activities.

WhatsApp Communication

By initiating contact with us through WhatsApp (via the chat button on this website or by messaging our number +91 90421 55050), you explicitly consent to receiving service-related messages from Study Care Educational Helpline on WhatsApp.

You can opt out at any time by sending "STOP" to our WhatsApp number and we will cease all further communication immediately.

Data Sharing

We are firmly committed to protecting your privacy. We do not sell, rent, trade, or share your personal information with any third party for marketing or commercial purposes.

Your data may only be shared in the following limited circumstances:

• With partner colleges or institutions — only with your explicit consent during the admission process, and only to the extent required.
• With visa or documentation agents — only when you engage our abroad education services and provide consent.
• When required by law, court order, or government authority — in compliance with Indian law.

Cookies

Our website may use basic analytics cookies (such as Google Analytics, if enabled) to understand how visitors interact with our pages. These cookies do not collect personally identifiable information.

• Session cookies — temporary, deleted when you close your browser.
• Analytics cookies — used to count visits and understand user behavior in aggregate.

You can disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to use this website.

Data Retention

We retain your enquiry and contact information for a period of 12 months (1 year) from the date of your last interaction with us. This allows us to follow up on ongoing admissions and provide continuity of service.

After this period, your personal data is securely deleted from our records unless a longer retention period is required by law or ongoing service engagement.

Your Rights

As a user and data subject, you have the following rights regarding your personal information:

• Right to Access — You can request a copy of the personal data we hold about you.
• Right to Correction — You can ask us to correct any inaccurate or outdated information.
• Right to Deletion — You can request that we permanently delete your data from our records.
• Right to Withdraw Consent — You can withdraw your consent to communication at any time.

To exercise any of these rights, contact us at studycaresalem@gmail.com or call 90421 55050. We will respond within 7 working days.

Third-Party Links

Our website may contain links to external websites such as college portals, university admission pages, or government counseling platforms (e.g., TNEA, NMC). These links are provided for your convenience.

Study Care Educational Helpline is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external sites you visit through our links.

Children's Privacy

Our services are primarily designed for students aged 16 and above. We do not intentionally collect personal data from children under the age of 16 without explicit parental or guardian consent.

For students under 18, we strongly encourage parental involvement in all admission guidance consultations.

Contact Us for Privacy Concerns

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please reach out to us: